We will invoice you weekly, a week in arrears. You can pay via standing order, BACs (bank transfer) or by cheque. Payment terms are 3 days from invoice.

As we are a small, independent care company you will only see a small group of carers. Our carers work in teams overseen by a Team Leader. If you require more than one carer this is called a ‘double up’ call and so therefore you will see a few additional carers. We also provide our new carers with ‘shadowing’ so they get to know the role and our services users whilst being supported by an experienced member of our team before they work alone. We endeavour to provide continuity of care as we know this is valued by service users and staff alike.

Yes we do, we will always ask your preference and support this. All of our carers have enhanced employment checks and are all trained to the same high level with additional training for complex needs or other requirements. We are an inclusive employer and recruit to our ethos and core values.

We are contactable 24 hours a day. The office staff are available Monday – Friday between the hours of 9-5 for day to day enquiries. The on-call team are available outside of these hours to deal with urgent issues. Just contact the office number and you will be directed to a friendly member of the team.

Fill out an online enquiry form or call the office to discuss your requirements. A free, no obligation assessment will be arranged at a convenient time at your home with one of the Management team. If you have family or friends involved in your care this is a good time for them to meet the team too and ask any questions they may have.

If you decide that Welcombe Care is the right ‘fit’ for your care needs then we will work with you to complete a bespoke package of care. This will be reviewed at regular intervals or if your needs change at any point.

Yes of course. We ask for a minimum of 24 hours-notice to cancel care with no cost incurred.

Our minimum call time is half an hour, less than this does not enable our carers to provide the high quality care you deserve! We do not have a maximum call time. You can have as many or as few calls as you require and this can be reviewed when ever you feel it necessary; we will work with you to provide the right care at the right times.